Ordering and Dispatch - Orders are dispatched on our standard next working day delivery*. Order before 3:00pm and we will dispatch your order that day, orders received after 3pm will be dispatched the following day. *Scottish Highlands please allow two days for delivery, see below for further details.***UPDATE*** Due to unprecedented demand we cannot Guarantee next day delivery. Please allow up to 2 days for your order.
Christmas Holiday Delivery - Please note any orders placed after 3pm on Wednesday 23rd December will be processed on our return Monday 4th January.
Product Stock - All products listed are held in stock and are available for dispatch, unless the item states 'Sorry, this item is Out of Stock'.
Delivery Times - For UK mainland we will provide one hour delivery window on the morning of the delivery by email, if you have provided us with a mobile phone number you will be notified by text message. If the delivery time is not convenient, you can use the text or email to change the delivery date. Deliveries will be made between 8am - 5pm, Monday - Friday, all Saturday deliveries are an additional charge.
Hours of Business - Orders can be placed on our web site 24/7. PaintWell customer services are available Monday - Friday, 9.30 - 4.30pm, we close for Bank Holidays (England).
Order Tracking - You will be able to track your order progress through our carriers web site. Track Orders
Offshore Delivery Tracking - Please contact PaintWell Customer Services 0844 8004167
UK Mainland - Our standard delivery service is Next Working Day. Delivery is FREE for orders over £50 Ex.VAT for standard Next Working Day delivery to UK Mainland addresses (including Scottish Highlands). For orders under £50 Ex.VAT there is a charge of £4.95 Ex.VAT for standard next working day delivery. There is no minimum order size required.
Northern Ireland and UK Offshore Island Locations - All deliveries to all offshore locations are priced depending on the weight of the goods ordered, this will be calculated as you are checking out. For detailed weight based costs please refer to the table below.
|UK Mainland Standard Delivery Charges||Order Value £0- £50 Ex.VAT||Order Value £50- £100 Ex.VAT||Order Value £100+ Ex.VAT|
|Standard - Next Working Day Delivery||£4.95 Ex.VAT||FREE Delivery||FREE Delivery|
|Saturday Pre-Noon*||£14.50 Ex.VAT||£10.50 Ex.VAT||£4.95 Ex.VAT|
|UK Offshore, N. Ireland & UK Island Locations Weight Based Delivery Charges||Order Weight|
0 - 1.25KG
1.25 - 4KG
4 - 10KG
|2-3 Days Signed for.||£5.95 Ex.VAT||£8.95 Ex.VAT||£16.95 Ex.VAT||
|Scottish Highlands - 2 Day Delivery Post Codes|
|AB31,33 -38, 44 -45, 51 -56, HS1 - 9,IV1 -63, KA27-28, KW1 -17, PA38, 41 -49, 69 -70, PH19 -26, 30 -44, 49 -50.|
|Northern Ireland, UK Offshore Island Postcodes (Weight Costed)|
|N.Ireland BT1 -94, Isle of Man IM1 -9, 99, Isle of Wight PO30 -41, Jersey JE1 -4, Guernsey GY1 -9, Shetland ZE1 -3, Orkney KW15 -17, Scilly TR21-25, Lewis, Uist & Barra HS, Skye IV, Arran KA & Offshore PA Island Locations.|
|UK Delivery Schedule||Delivery Day to UK Mainland (Excluding Scottish Highlands)||UK Offshore, N. Ireland and Scottish Highlands|
|Order after Friday 3pm and before Monday 3pm||Tuesday||Wednesday or Thursday|
|Order after Monday 3pm and before Tuesday 3pm||Wednesday||Thursday or Friday|
|Order after Tuesday 3pm and before Wednesday 3pm||Thursday||Friday or Monday|
|Order after Wednesday 3pm and before Thursday 3pm||Friday||Monday or Tuesday|
|Order after Thursday 3pm and before Friday 3pm||Monday||Tuesday or Wednesday|
|For Saturday Delivery Order before Fri 3pm||Saturday Delivery||Not Available|