Delivery & Returns Information
Order Processing and Dispatch - We process and dispatch orders from Monday to Friday. If you place your order by 2pm, it will be dispatched on the same day. All orders except for "Out of Area" postcodes are generally shipped on a Standard Next Working Day service. However, please note that next-day delivery is not always guaranteed. During periods of high demand, or due to circumstances beyond our control (seasonal factors, strikes, etc.), it may take 1-3 working days to receive your order.
Important: We strongly advise customers not to book tradespeople until they have received their order. PaintWell cannot be held liable for any costs incurred due to order processing errors, delivery delays, or other issues that may result in financial loss to the customer.
Delivery Charges
UK Mainland - Delivery is FREE for orders over £60 ex. VAT for standard Next Working Day delivery to UK Mainland addresses. For orders under £60 ex. VAT there is a charge of £5.95 ex. VAT for standard next working day delivery.
See below for full shipping rates:
| UK Mainland Standard Delivery Charges | Order Value £0-£60 ex. VAT (<5kg) | Order Value £0-£60 ex. VAT (5kg+) | Order Value £60+ ex. VAT |
|---|---|---|---|
| Standard - Next Working Day Delivery | £5.95 ex. VAT | £5.95 ex. VAT | FREE Delivery |
| Saturday by 4pm | £7.99 ex. VAT | £7.99 ex. VAT | £7.99 ex. VAT |
| Out of Area | Postcode(s) | 1-3 Day Delivery |
|---|---|---|
| Scottish Offshore | HS1-9, IV41-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3 | £20.18 ex. VAT |
| Scottish Borders | TD, DG, KA5-7, KA18-19, KA26 | £20.18 ex. VAT |
| Scottish Mainland (surcharged) | AB10-16, AB21-25, AB31-32, AB39, AB41, AB51-52, DD10-11, FK7-21, IV1-20, IV30-32, IV36, IV63, KY99, PA21-33, PH3-13, PH15-26 | £20.18 ex. VAT |
| Scottish Mainland | All Scottish Postcodes EXCLUDING postcodes covered above. | £20.18 ex. VAT |
| Isle of Man | IM | £20.18 ex. VAT |
| Isle of Wight | PO30-PO41 | £20.18 ex. VAT |
| Channel Islands | JE1-4, GY1-8 | £20.18 ex. VAT |
| Alderney, Herm & Sark | GY9-10 | £20.18 ex. VAT |
| Northern Ireland | BT | £20.18 ex. VAT |
*Out of Area - Please note that some Postcodes have a maximum weight limit between 5kg and 15kg, if this is the case with your order and we are unable to ship we will issue a full refund.
| UK Delivery Schedule | Delivery Day to UK Mainland |
|---|---|
| Order after Friday 2pm and before Monday 2pm | Tuesday |
| Order after Monday 2pm and before Tuesday 2pm | Wednesday |
| Order after Tuesday 2pm and before Wednesday 2pm | Thursday |
| Order after Wednesday 2pm and before Thursday 2pm | Friday |
| Order after Thursday 2pm and before Friday 2pm | Monday |
| For Saturday Delivery Order before Fri 2pm | Saturday Delivery |
Return Requests
Please advise us of any returns via our Contact Form or via phone 0844 8004167 BEFORE you start the return.
Mixed/Tinted Paints Returns
Tinted Paints are made to order and are not eligible for (change of mind) returns or exchanges. Due to differences in computer monitors, tinted paint colours can vary from those displayed on screen. We highly recommend purchasing a tester pot if you are unsure of what a colour may look like, before ordering a full can.
Order Cancellations
Customers should contact us immediately if they wish to cancel their order. Orders placed prior to 1pm are dispatched the same day, once goods have been despatched we cannot recall them and delivery will take place. It therefore becomes the customers responsibility to return the order to us undamaged. Please see below, no longer wanted / needed orders.
No longer wanted / needed orders returns
You have 28 days to return (14 days from the date of delivery to request a cancellation and return, and a further 14 days to return your item(s) at your cost). Unwanted, no longer needed item(s) must be in an unused and unopened condition to receive a refund. You should ensure that items are intact, in their original packaging and properly protected, and that you use a fully tracked service to ensure safe delivery of your item(s). We cannot accept any responsibility for items that are lost, or damaged upon arrival at our address. Returns made outside of the 28 day returns window may not be accepted, or refunded.
Damaged, Wrong items and Short delivered orders
Please inspect your order carefully immediately after it has been delivered and ensure that you store the item(s) you have ordered in accordance with the manufacturer’s instructions. You have a 28-day right to reject and return for a refund any items that are broken or damaged, unusable, not what was advertised or doesn’t match the description. In this case return postage will be reimbursed upon proof of receipt, and any express shipping costs (such as Saturday delivery) will also be reimbursed. In some situations, we may need to send the items to a manufacturer for closer inspection to confirm whether the fault was present when you purchased it.
If you are outside of the 28-day right to reject window and within 6 months of purchase, you must give us the opportunity to repair or replace any damaged, unusable or faulty items. If an attempt at a repair or replacement is unsuccessful a refund will be issued.
If you are outside of 6 Months, the burden is on you to prove that the product was faulty at the time the goods were delivered to you.
Refunds
All goods will be refunded if they are returned to us unused, in their original condition and with their original packaging (not applicable to damaged/wrong items), within 7 working days of receiving your delivery.